ITW Electronic Business Asia Co., Ltd. - ITW Electronic Business Asia Co. Ltd (ITW EBA) - A subsidiary of Illinois Tool Works.

ITW EBA Warranty Policies | Industrial Components

ITW EBA offers comprehensive one-year warranty coverage for industrial electronic components. Learn our warranty terms, claims process, and coverage details.

Comprehensive Warranty Protection for Industrial Electronic Components

ITW EBA provides one-year warranty coverage from shipment date, covering defects in material and workmanship. Streamlined RMA process and multiple remedy options ensure customer satisfaction and product reliability across all industrial applications.

Warranty

ITW Electronic Business Asia Warranty Policies

  • Warranty Period & Coverage: ITW Electronic Business Asia warrants that all products shall be free from defects in material and workmanship under normal use for a period of one (1) year from the date of shipment. Products are also warranted to conform to mutually agreed upon written specifications or descriptions, and are conveyed free and clear of all liens and encumbrances.
  • How to Make a Claim: To submit a warranty claim, you must provide written notice of the defect to ITW within the one-year warranty period, allow ITW a reasonable opportunity to investigate the claim, obtain a written Return Material Authorization (RMA) from ITW before returning any goods, and return the product to ITW freight prepaid only after receiving such approval.
  • Remedy Options: At ITW's sole discretion, ITW will repair the product, replace the product, or refund the original purchase price. This represents the buyer's sole and exclusive remedy for any warranty claim.
  • What's Not Covered: This warranty does not cover defects or damage resulting from: misuse, abuse, or neglect; unauthorized alterations, services, or repairs performed by third parties; failure to follow ITW's maintenance instructions or environmental specifications; normal wear and tear, improper installation, or improper testing; use of consumable components or ordinary wear items; or use with equipment, components, or parts not specified or supplied by ITW.
  • Fitness & Suitability: ITW makes no guarantee that any product is fit for a specific purpose or application. It is the buyer's sole responsibility to determine the suitability of the product for their intended use. All physical properties, statements, and recommendations are based on tests or experience believed to be reliable, but they are not guaranteed. Except as set forth in the full Terms and Conditions of Sale, ITW makes no warranty or representation of any kind, express or implied, including no warranty of merchantability or fitness for any particular purpose.
  • Limitation of Liability: In no event shall ITW be liable for any indirect, incidental, special, punitive, or consequential damages — including loss of profits, downtime, or commercial losses — whether or not based upon ITW's negligence, breach of warranty, strict liability, or any other cause of action. ITW's total liability for any claim shall not exceed the purchase price of the specific product or service giving rise to the claim.

    • Full Terms & Conditions of Sale

    The complete Terms and Conditions of Sale govern all purchases and supersede this summary. In case of any discrepancy, the full Terms and Conditions of Sale shall prevail.

    Download Full T&C

How can we ensure our component suppliers provide reliable warranty protection and minimize production downtime from defective parts?

ITW EBA's one-year comprehensive warranty coverage protects your manufacturing operations with transparent defect protection and a streamlined RMA process. Our 50+ years of industry experience and backing from Illinois Tool Works ensures reliable industrial components with clear warranty terms that cover material and workmanship defects. Contact our team to discuss warranty coverage that aligns with your production requirements and supply chain needs.

Beyond standard coverage, ITW EBA's warranty framework is designed to support mission-critical applications across North America, Europe, Asia-Pacific, and Middle East markets. Our warranty does not cover damage from misuse, unauthorized repairs, failure to follow maintenance instructions, or use with non-specified equipment, ensuring that customers take appropriate responsibility for product care. With backing from Illinois Tool Works' global resources and established quality standards, ITW EBA delivers reliable industrial components with transparent warranty terms that protect your investments. For complete details on warranty coverage, limitations of liability, and full terms and conditions of sale, our comprehensive documentation provides the clarity and assurance required for confident procurement decisions in demanding industrial environments.